Employment and internship offers

With websites in 7 languages, and a worldwide presence (Paris, London, Berlin, Los Angeles, Kyoto and Tokyo), Japan Experience is Japan specialist travel company with over 30 years in the industry. Offering innovative services such as house rentals within major cities in Japan, car rental services, train passes, individual and group tours…
 

Now Hiring : Customer Service Assistant - based in London



As part of our development, we are looking for a short-term customer service assistant starting February 2020 for a rolling period of at least 8 weeks.

Key Tasks

-Voucher production (ticketing)
-Customer service in store, by email and over the telephone
-General admin duties -Dealing with sale enquiries and customer service issues

Profile

You are bright, reliable and dynamic with good interpersonal skills, well-organised, and can manage operations with efficiency.
You are interested in Japan and the Travel Industry.

Skills

English speaker
Spanish, Italian or German desirable but not essential
Work experience within hospitality and/or travel industry
Computer Skills (Microsoft, google documents, etc), confident in learning new software

Salary

-National Living Wage

Shift patterns

-Part Time: Monday, Tuesday & Saturday - between 0900 and 1800 - additional shifts may be available depending on demand.

Contact

If you are interested in applying for this position, please send a copy of your CV to contact@japan-experience.com for the attention of Rosanna Suarez


 

Now Hiring: Land operation coordinator

 

Japan Experience is Japan specialist travel company with over 30 years of experience in the industry. Offering innovative services such as house rentals within major cities in Japan, car rental services, train passes, individual and group tours….

 

1. Key Duties and Responsibilities

 

You will be part of the Japan Experience operation team, and will be in charge of the following tasks:

- Hotels and other accommodation bookings, for individual and package travelers
- Guided tours dispatch
- Customer service for all Japan Experience products by phone, email and chat
- Rental houses plate-forms management

These tasks can change depending on the needs of the company, and will be supervised by the Japan Experience operation manager.

 

2. Candidates Profile

 

You have the following profile:

- You live in Tokyo
- Your Japanese is good enough that you can talk on the phone and read emails and faxes related to your missions
- Your English is good enough that you can deal with Japan Experience worldwide customers about their queries
- You are service-minded, and you enjoy helping customers
- You are comfortable with all internet tools
- You can work flexible hours

 

3. Disponibility
 

As soon as possible 
 

4. Conditions
 

Commuting from house to workplace is taken care of
Gross yearly salary: 3,000,000 JPY

 

5.Contact

 

Now Hiring: A Travel Consultant, permanent position

 

Japan Experience is Japan specialist travel company with over 30 years of experience in the industry. Offering innovative services such as house rentals within major cities in Japan, car rental services, train passes, individual and group tours….

 

To sustain our strong growth and build our brand awareness in Berlin, we are looking for an enthusiastic Travel Consultant, with a strong love and knowledge of Japan.

 

1. Key Duties and Responsibilities

 

As Travel Consultant your responsibilities will include but are not limited to the following:

– Sales and organization of individual tours to Japan (customer consultation, accommodation booking, travel documentation)

– Follow-up of customers’ enquiries requests through various communication platforms including telephone enquiries and emails

– Support for online bookings

– Providing outstanding customer services

– Being a true brand ambassador for the company

 

2. Candidates Profile

 

– German is your native language. You have the following profile:
You live in Tokyo You Japanese is good enough that you can talk on the phone and read emails and faxes related to your missions
- You English is good enough that you can deal with Japan Experience worldwide customers about their queries You are service-minded, and you enjoy helping customers You are comfortable with all internet tools You can work flexible hours

 

 

3. Hours

40 hours per week

 

4.Contact

 

Land Operation Coordinator

 
1. Your missions

You will be part of the Japan Experience operation team, and will be in charge of the following tasks:
  • Hotels and other accommodation bookings, for individual and package travelers 
  • Guided tours dispatch 
  • Customer service for all Japan Experience products by phone, email and chat
  • Rental houses plate-forms management
 
These tasks can change depending on the needs of the company, and will be supervised by the Japan Experience operation manager. 

2. Profile

You have the following profile:
  • You live in Tokyo
  • Your Japanese is good enough that you can talk on the phone and read emails and faxes related to your missions
  • Your English is good enough that you can deal with Japan Experience worldwide customers about their queries
  • You are service-minded, and you enjoy helping customers
  • You are comfortable with all internet tools
  • You can work flexible hours
  
3. Disponibility

As soon as possible

4. Conditions
  • Commuting from house to workplace is taken care of 
  • Gross yearly salary: 3,000,000 JPY 
5. Contact
 
 

German Speaking Travel Guide in Tokyo

 
As part of our development, we are looking for freelance-based German speaking travel guide, based in Tokyo, under the responsibility of the Managing Director of Japan Experience.
 
 
1. Key Tasks
 
As a Travel Guide of Japan Experience, you will be in charge of the following tasks:
  • Take care of German speaking customers for our private and group guides and activities.
 
2. Profile
 
Graduated from university, you have been living in Japan for at least a year, you love travelling and have a good understanding of the traveler`s needs.
You are bright and dynamic and have good interpersonal skills. You are autonomous, well-organised, and can manage operations with efficiency and seriousness.
You love Tokyo and are willing to share your knowledge about it.
 
Qualifications :
  • Good level of German at least business level
  • Have a strong interest in Japan, with knowledge of Japan and the main tourism areas. 
  • Already based in Tokyo, Have proper work permit and capable of staying at least a few more years.
  • You have a flexible schedule and can work during week days as well as week ends, especially during high touristic seasons.
 
 3. Financial Offer
 
Half Day Tour for 1-4 person (4 hours): 10,000 JPY plus 1,000 JPY Transport + 2,000 JPY additional pax
Full Day Tour for 1-4 person (8 hours): 17,000 JPY plus Transport  + 4,000 JPY additional pax
 
4. Contact
 
 

Now Hiring: A Travel Consultant


Japan Experience is Japan specialist travel company with over 30 years in the industry. Offering innovative services such as house rentals within major cities in Japan, car rental services, train passes, individual and group tours….

To sustain our strong growth and build our brand awareness in the UK, we are looking for an enthusiastic Travel Consultant, with a strong love and knowledge of Japan.


1. Key Duties and Responsibilities

As Sales Consultant your responsibilities will include but are not limited to the following:


2. Distribution of Japan Rail Passes.

– Helping to update internal and external systems.
– Follow-up of customers’ enquiries requests through various communication platforms including telephone enquiries and emails.
– Reporting.


3. Customer Service and Support

– Supporting the Manager and colleagues to provide outstanding customer services.
– Being a true brand ambassador for the company.


4. Candidates Profile

– Educated to a degree level or equivalent.
– Have a strong interest in Japan, with knowledge of Japan and the main tourism areas.
– Experience within a retail/tour operator sales environment.
– Good communication skills.
– Our ideal candidate will be self-motivated, with a real can do attitude.
– Able to work unsupervised and as part of a small team, to achieve shared objectives.
– Japanese or European languages are desirable.


5. Salary

£17 k – £19 k DOE


6. Hours

40 hours a week.

7. Contact

job@japan-experience.com


 

Now Hiring: A Travel Angel in Japan - Tokyo

 
With websites in 7 languages, and a worldwide presence (Paris, London, Berlin, Los Angeles, Kyoto and Tokyo), Japan Experience is Japan specialist travel company with over 30 years in the industry. Offering innovative services such as house rentals within major cities in Japan, car rental services, train passes, individual and group tours… 
 
As part of our development, we are looking for a full time “Travel Angel”, based in Tokyo, under the responsibility of the Managing Director of Japan Experience.
The Travel Angel is a local person assisting inbound travelers on-site and during the preparation of their trip. He/she coordinates, gives advice and always seeks for new interesting places and ways of discovering Japanese culture, in order to create the best experience for travelers in Japan.
 
 
1. Key Tasks

As a Travel Angel of Japan Experience, you will be in charge of the following tasks:

     - Welcome our customers arriving and departing from their rental houses,
     - Clean and take care of the houses under your responsibility,
     - Handle customer service requests through phone and email
     - Deal with administrative and accounting operations

These missions are likely to change depending on the company’s needs.
 
 
2. Profile

Graduated from university, you lived or traveled in Japan before, you love travelling and have a good understanding of the traveller's needs.
You are bright and dynamic and have good interpersonal skills. You are autonomous, well-organised, and can manage operations with efficiency and seriousness.
You love Tokyo and are willing to share your knowledge about it.
 
Qualifications :
Proficiency with computers, preferably in a Macintosh environment
Good level of Japanese, English and French, at least business level
Capable of staying at least a two years.
Capable of working during weekends if necessary. 
 

3. Financial Offer
 
Your salary will be based on your skills and availability (average 200,000 ¥)


4. Contact :
 
job@japan-experience.com


 

Now Hiring: A Travel Angel in Japan - Kanazawa

 
With websites in 7 languages, and a worldwide presence (Paris, London, Berlin, Los Angeles, Kyoto and Tokyo), Japan Experience is Japan specialist travel company with over 30 years in the industry. Offering innovative services such as house rentals within major cities in Japan, car rental services, train passes, individual and group tours… 
 
As part of our development, we are looking for a full time “Travel Angel”, based in Kanazawa, under the responsibility of the Managing Director of Japan Experience.
The Travel Angel is a local person assisting inbound travelers on-site and during the preparation of their trip. He/she coordinates, gives advice and always seeks for new interesting places and ways of discovering Japanese culture, in order to create the best experience for travelers in Japan.
 
 
1. Key Tasks

As a Travel Angel of Japan Experience, you will be in charge of the following tasks:

     - Welcome our customers arriving and departing from their rental houses,
     - Clean and take care of the houses under your responsibility,
     - Handle customer service requests through phone and email
     - Deal with administrative and accounting operations

These missions are likely to change depending on the company’s needs.
 
 
2. Profile

Graduated from university, you lived or traveled in Japan before, you love travelling and have a good understanding of the traveller's needs.
You are bright and dynamic and have good interpersonal skills. You are autonomous, well-organised, and can manage operations with efficiency and seriousness.
You love Kanazawa and are willing to share your knowledge about it.
 
Qualifications :
Proficiency with computers, preferably in a Macintosh environment
Good level of Japanese, English and French, at least business level
Capable of staying at least a two years.
Capable of working during weekends if necessary. 
 

3. Financial Offer
 
Your salary will be based on your skills and availability (average 200,000 ¥)


4. Contact :
 
job@japan-experience.com


 

Who we are

To find out more about the history of Japan Experience (formerly known as the agency Voyageurs au Japon), its organisation and its teams in Paris and in Kyoto, visit our 'About Us' page

Contact us

Contact us

Do you want to get information on your next trip to Japan?

Go to our Contact section and choose your representative in Paris or Kyoto.