FUJI HAKONE PASS
Why choose the FUJI HAKONE Pass?
Mention Japan, and for many, the image of the formidable Mount Fuji against a wide-open sky comes to mind. Seeing Mount Fuji in person is something every visitor to Japan should indulge in, and the Fuji Hakone Pass allows for this experience. Hakone in Kanagawa offers great views of the mountain from the area around the shimmering Lake Ashiko. But the pass can also take travelers around the 5 Lakes Area and all the way to Kawaguchiko in Yamanashi to see the mountain up close. Book your Fuji Hakone Pass and see one of the world's most recognizable natural landmarks!
Highlights of the FUJI HAKONE PASS
How to use the FUJI HAKONE Pass
Delivery time
Your 3-day Fuji Hakone Pass (e-voucher with QR code) will be delivered to you by email within 5 working days of your booking. It's important to check your junk mail folder in case the email ends up there.
If you need your voucher as soon as possible after ordering, don't hesitate to let us know.
Exchange
The e-voucher that you are sent by email is to be exchanged exclusively at the Odakyu Shinjuku or Odakyu Odawara Counter:
1. When you plan to start using the ticket from Shinjuku station:
- Odakyu Sightseeing Service Center, Shinjuku West
Location: B1 floor, Odakyu Line Shinjuku Station West Exit
Opening hours: 08:00-16:00
Telephone number: +81-3-5909-0211
(Business hours may vary, please check before visiting at https://www.odakyu.jp/english/support/center/)
*Please use the automatic voucher exchange machine
2. When you plan to start using the ticket from Odawara station:
- Odakyu Sightseeing Service Center, Odawara
Location: Outside the Odakyu Line and Hakone Tozan Line ticket gates in Odawara station
Opening hours: 08:30-16:30
Telephone number: +81-465-20-2266
(Business hours may vary, please check before visiting at https://www.odakyu.jp/english/support/center/)
*Only exchange here if you want to start using your ticket from Odawara station
*If you start using the ticket from Odawara station, the one-way fare from Shinjuku station to Odawara station included in this pass cannot be refunded
Cancellation and Modification
- This voucher is refundable only before being exchanged for the physical ticket
- A refund must be requested within one year of the purchase date
- A 15% cancellation fee will be withheld from the refund
Eligibility
You are required to show your non-Japanese passport when you exchange the voucher at the information counter.
Japanese passport holders cannot use this pass.
FAQ