Hakone Free Pass

The Hakone Freepass is available in 2 or 3 consecutive days. Enjoy unlimited rides on the transportation network within the Hakone area, operated by Odakyu and its partner companies.
 

Which transport is included in the Hakone Freepass?

✅ Odakyu Line (round-trip between Shinjuku and Odawara, if included)

✅ Hakone Tozan Railway

✅ Hakone Tozan Cable Car

✅ Hakone Ropeway

✅ Hakone Sightseeing Cruise (Lake Ashi)

✅ Hakone Tozan Bus (designated areas)

✅ Odakyu Hakone Highway Bus (designated areas)
 

Additional options

➡️ Upgrade to the Romancecar with an additional fee for a more comfortable journey
 

What is not included in the Hakone Freepass?

❌ Romancecar limited express surcharge (required separately)

❌ Transport outside the Hakone Freepass valid area

How to purchase and use your Hakone Freepass

To travel with the Hakone Freepass, you can purchase it online or at designated sales points.

After your purchase

Once purchased, you will receive your e-ticket, which allows you to enjoy unlimited transportation within the Hakone area.

The pass is a cost-effective option compared to purchasing individual tickets.

Important information

The Hakone Freepass is valid for 2 or 3 consecutive days.

If your pass includes a round-trip from Shinjuku, it can be used on the Odakyu Line between Shinjuku and Odawara.

For a more comfortable journey, you can upgrade to the Romancecar by paying an additional fee.

To use your pass, you can scan the QR code at available gates or present your ticket screen to staff where QR readers are not installed.

Where can I exchange the Hakone Freepass?

To start using the pass, you must exchange your QR code for a physical ticket at Shinjuku Station.

The Hakone Freepass is designed for travelers who wish to explore the Hakone area using unlimited transportation across the region. 
Janapese and foreign people can use it. 

Please contact us with your order number within one year of issuance. The cancellation fee is 15%. It can be waived in case of a new voucher purchase.

Modification of your usage date

To change the length of use of your Hakone Free Pass or if you wish to buy another regional pass instead, please contact our Customer Support. They will help you to cancel your pass and to buy a new voucher. In the case of a new purchase, there is no cancellation fee.

Cancellation Conditions

If you wish to cancel within one year from the issue date, you will receive a refund with a cancellation fee of 15% for the unused voucher.

The voucher can only be refunded within one year of the issue date. A refund is NOT possible if we are contacted more than one year from the issue date.

Only a voucher, which has never been exchanged in Japan can be refunded. A refund is NOT accepted by Japan Experience for a redeemed ticket, even if not used to take a train. In exceptional cases, the Hakone Free Pass office where you exchanged the voucher maybe able to grant a refund for a redeemed ticket.