Book your Regional Japan Rail Pass

Delivery time

Your Fuji Hakone 3-day Pass (e-voucher with QR code) will be delivered by email within 5 working days of your booking. It's important to check your spam mailbox in case the email ends up there.

If you want the voucher more quickly as you plan to use it very soon, don't hesitate to let us know.

Exchange 

The e-voucher that you are sent by email is to be exchanged exclusively at the Odakyu Shinjuku Station Counter or the Odawara Station Counter:

1. When you plan to start using the ticket from Shinjuku station:

• Odakyu Sightseeing Service Center, Shinjuku West                                                                                                  
  Location: B1 floor, Odakyu Line Shinjuku Station West Exit
  Opening hours: 08:00-16:00
  Telephone number: +81-3-5909-0211
  (Business hours may vary, please check before visiting at https://www.odakyu.jp/english/support/center/)
  *Please use the automatic voucher exchange machine

2. When you plan to start using the ticket from Odawara station:

• Odakyu Sightseeing Service Center, Odawara
  Location: Outside the Odakyu Line and Hakone Tozan Line ticket gates in Odawara station
  Opening hours: 08:30-16:30
  Telephone number: +81-465-20-2266
  (Business hours may vary, please check before visiting at https://www.odakyu.jp/english/support/center/)
  *Only exchange here when you want to start using the ticket from Odawara station
  *If you start using the ticket from Odawara station, the one-way fare from Shinjuku station to Odawara station included in this pass cannot be refunded

What does the Fuji Hakone Pass include?

1. Unlimited rides on the following modes of transportation:

• Odakyu Line trains between Shin-Matsuda <> Hakone Yumoto 
• Hakone Tozan Railway
• Hakone Tozan Bus (designated section only)
• Hakone Tozan Cable Car 
• Hakone Ropeway 
• Hakone Pirate Ship 
• Odakyu Hakone Highway Bus (designated section only)
• Hakone Tozan "Facility Sightseeing Tour Bus" 
• Tokai Bus Orange Shuttle (designated section only)
• Fujikyu Railway between Kawaguchiko Station and Otsuki Station 
• Fuji Five Lakes Area Route Bus, Kawaguchiko/Nishiko Tour Bus, Fujikko-go, Fuji World Heritage Loop Bus

2. Round trip tickets for the Odakyu Line between Shinjuku and Shin-Matsuda.

If you use the Limited Express Romance Car, an additional limited express fare of 1,200 yen (between Shinjuku and Odawara/Hakone-Yumoto) is required.

Who is eligible for this pass?

You are required to show your non-Japanese passport when you exchange the voucher at the information counter.

Japanese passport holders cannot use this pass.

More information about the Fuji Hakone Pass

• You cannot take any JR lines with the Fuji Hakone Pass. As there are few JR lines in the Hakone and Kawaguchi lake area, we highly recommend using this pass alongside our Japan Rail Pass and Suica card.
• A child ticket (for ages 6 to 11 years old) is available for the Fuji Hakone Pass. 
• Transit services may be cancelled due to bad weather or other reasons. If you cannot travel due to cancellation, you can be refunded at an Odakyu Sightseeing Service Center the end of your trip. (Not this is only possible if you could not ride that particular mode of transport at all)

Cancellation Terms

• This voucher is refundable only before being exchanged for the physical ticket
• The refund must be requested within one year of purchase
• A 15% cancellation fee will be withheld from the refund