Exclusive Japan

Your tour :

• The prices shown on this page may vary according to the Japanese ¥ exchange rate.
• Unfortunately, this tour is not accessible to people with reduced mobility.
• Pets are not accepted.
• Children and babies are accepted. From 3 to 11 years, a child rate is available. They will be offered a standard adult bed in each accommodation and a standard seat on public transport. A "baby" rate is available for children aged 0 to 2 inclusive. This rate corresponds to the allocation of a cot in most of the accommodation on the chosen tour. However, we cannot guarantee a cot in every accommodation.
• This programme may be subject to change due to imperatives such as weather conditions or any other case of force majeure. Please note that, due to the current situation, any information mentioned is subject to change or adaptation.
• You will receive your travel documents as follows:
• Travel guide by e-mail before departure
• Paper documents (airport transfer ticket, transport card, Japan Rail Pass voucher) and Pocket WiFi on arrival at the airport by our airport assistant.
• N.B: In rare cases, mainly during the very high season, some stages may be reversed. You will be informed of this in your mini travel guide. Thank you for your understanding.

Your accommodation:

• Some hotels may ask you to pay a tourist tax on arrival. This depends on the town and even the hotel, as some do not include it in the cost of the reservation. It generally amounts to ¥200/night/person (around €1.60) but may be slightly higher in 4-star hotels. It must be paid in cash at the hotel reception. For traditional Japan Experience accommodation, it is included in the initial price of the tour.
• Room size: in Japan, a densely populated country where everything is small, 4-star hotels have classic twin rooms of around 25m2.  For even more comfort, you can choose our 5* accommodation upgrade option.
• Double room: Double rooms in Western hotels have 2 single beds as standard (twin rooms), which can usually be placed closer together. As an option, you can select a double room instead of a twin if you want a double bed.
• Single room: People travelling alone and/or wishing to book a single room must pay a supplement at the time of booking. Please note that single room supplements for orders of more than 2 people will be applied in all accommodation except ryokans (3 and 4*). As this is traditional accommodation, people with the same reservation are grouped together in spacious rooms that can accommodate up to 5 people.
• 3-person room: If there are 3, 5 or more of you and you do not select the single supplement, you will be allocated a triple room.
• In the case of a group order (> 5 people), it is possible, depending on hotel availability, that not all members of the group will be accommodated in the same hotel. The aim is nevertheless to be close to each other.
• Hotel names: The names given on the site are for information only. In the event of unavailability, an establishment of equivalent standing will be scheduled.
• The ryokan have comfortable futons raised either on western beds or in a traditional tatami room. The bathrooms and toilets in 4* ryokans are private.

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Vos transports :

• Flights are not included in this tour. Do not hesitate to contact us if you wish to include flights in your order: economy class flights with stopovers or direct flights, air upgrades to eco-premium or business, departures from the provinces or abroad: we will be able to advise you.
• The departure and end dates shown on this page are for your stay in Japan. You will arrive in Japan via Tokyo (Narita or Haneda airports) and depart from Tokyo as well. On departure, you will need to leave Europe the day before and land at 6.30pm at the latest to make the most of your tour's airport services (welcome and transfer to Tokyo). You return the same day, given the favourable time difference, with a minimum take-off time of 9am. Please do not hesitate to contact us if you are unsure or need any clarification on the choice of international flights.If the flights have been purchased by you without the involvement of Japan Experience, it is necessary to send us your flight details (flight number, airport, date and time of arrival) by email 1 month before your departure to enable us to organise your welcome and airport transfer as well as possible
• Airport transfers: Your private transfer from the airport will be non-stop and directly after the actual arrival of your flight. Please note: due to the large number of changes to flight times by airlines, if you are notified of a change to your arrival time less than 72 hours before your departure, and the change exceeds 45 minutes, we cannot guarantee your airport shuttle. In this case, you will have to take a taxi at your own expense, requesting a refund from your airline for an abusive schedule change. The same applies to your return journey: 72 hours before your return flight, we cannot change the shuttle schedule. In the same way, you will have to take a taxi booked with the hotel, at your own expense, with reimbursement from the airline being the only solution. Japan Experience accepts no responsibility in the event of last minute changes to the schedule.
  
  Included in your tour are a pre-loaded ¥1500 (approx €12) transport pre-payment card (suica or Pasmo brand), a Kansai region unlimited transport pass (3 days), a 7-day Japan Rail Pass Green and a Hakone Free Pass. These cards should cover most of your journeys during your stay. Please note: Once the ¥1,500 transport pre-payment card has expired, you will be responsible for all travel by recharging your transport pre-payment card (at ticket machines in all stations and underground stations).
  
  A metro ticket in Tokyo costs around €2, which varies according to the length of the journey.
  
  If a person taking part in the tour is of Japanese nationality and resident in Japan, or is a foreigner but resident in Japan for tax purposes (including students), they will not be able to benefit from the price shown as they are unfortunately not eligible for the unlimited transport pass for the Kansai region. Please contact us to obtain the price of the tour without this pass. This person will have to buy the train tickets for the tour directly in Japan. If this person is a Japanese national but not a resident of Japan, then he or she may qualify for the Unlimited Transport Pass for the Kansai region under certain conditions (see https://www.japan-experience.com/fr/questions-frequentes).
• Luggage transport: Only one item of luggage per person is permitted, and may not exceed 30kg. If this is not the case, you will have to pay an additional fee.

Your visits:

• The airport welcome is in English. Your airport assistant will be waiting for you at the customs exit with a sign bearing the name of the booking. He will give you your travel documents and take you to your airport transfer. He will not accompany you to Tokyo (possible, but optional).
• For activities included in the tour, we will provide you with the schedule and access information at a later date.

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Your meals:

• The traditional Japanese dinner and Japanese breakfast included in your tour of Hakone and Miyajima are predominantly savoury. Please let us know in the comments if you have any food intolerances, and we will pass them on to the ryokans so that they can take them into account when trying to adapt the meals. If the ryokan does not take into account the dietary restrictions transmitted by Japan Experience, we cannot be held responsible and no refund of meals will be given.

Additional services:

• A pocket wifi is included in your tour. It provides unlimited high-speed Internet access. Your Pocket WiFi will be given to you at the arrival airport.
• It comes with a small guide to operating your device (don't panic: it's simple to operate) and a pre-paid envelope for returning your device at the end of your stay. Your pocket wifi will work naturally until the last day of your trip to Japan.
• A maximum of 5 devices (phone, tablet, computer) can be connected to a pocket wifi.
• A single pocket wifi is provided for a tour order of 1 to 5 people. For an order of 6 people or more, a second pocket wifi will be added automatically and at no extra cost to your booking.