Exclusive Japan

Your tour:

• The prices shown on this page may vary according to the Japanese Yen exchange rate.
• Unfortunately, this tour is not accessible to people with reduced mobility.
• Pets are not accepted.
• Children and babies are accepted. From 3 to 11 years, a child rate is available. They will be offered a standard adult bed in each accommodation and a standard seat on public transport. A "baby" rate is available for children aged 0 to 2 inclusive. This rate corresponds to the allocation of a cot in most of the accommodation on the chosen tour. However, we cannot guarantee a cot in every accommodation.
• This programme may be subject to change due weather conditions or any other case of force majeure. Please note that any information mentioned is subject to change or adaptation.
• You will receive your travel documents as follows:
• Digital travel guide by e-mail before departure
• Paper documents (Prepaid transport card, Japan Rail Pass voucher) and Pocket WiFi on arrival at the airport from our airport assistant.
• In very rare cases, mainly during the very high season, some stages may be reversed. You will be informed of this in your travel guide. Thank you for your understanding.

Your accommodation:

• Some hotels may ask you to pay a tourist tax on arrival. This depends on the town and even the hotel, as some do not include it in the cost of the reservation. It generally amounts to ¥200/night/person (around €1.60) but may be slightly higher in 4-star hotels. It must be paid in cash at the hotel reception. For traditional Japan Experience accommodation, it is included in the initial price of the tour.
• Room size: in Japan, a densely populated country where everything is small, 4-star hotels have classic twin rooms of around 25m2.  For even more comfort, you can choose our 5* accommodation upgrade option.
• Double room: rooms in Western hotels have 2 single beds as standard (twin rooms), which can usually be placed closer together. As an option, you can select a double room instead of a twin if you want a double bed.
• Single room: People travelling alone and/or wishing to book a single room must pay a supplement at the time of booking. Please note that single room supplements for orders of more than 2 people will be applied in all accommodation except ryokans (3 and 4*). As this is traditional accommodation, people with the same reservation are grouped together in spacious rooms that can accommodate up to 5 people.
• 3-person room: If there are 3, 5 or more of you and you do not select the single supplement, you will be allocated a triple room.
• In the case of a group order (> 5 people), it is possible, depending on hotel availability, that not all members of the group will be accommodated in the same hotel. We will of course aim to situate you as close to each other as possible.
• Hotel names: The names given on the site are for information only. In the event of unavailability, a hotel of equivalent quality will be provided.
• The ryokan have comfortable futons, either raised on western beds or in a traditional tatami mat room. The bathrooms and toilets in 4* ryokans are private.

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Your transport:

• Flights are not included in this tour. Please contact us if you wish to include flights in your order: economy class flights with stopovers or direct flights, air upgrades to eco-premium or business, departures from the provinces or abroad: we will be able to advise you.
• The departure and end dates shown on this page are for your stay in Japan. You will arrive in Japan via Tokyo (Narita or Haneda airports) and depart from Tokyo as well. On departure, you will need to leave Europe the day before and land at 6.30pm at the latest to make the most of your tour's airport services (welcome and transfer to Tokyo). You return the same day, given the favourable time difference, with a latest take-off time of 9am. Please contact us if you are unsure or need any clarification on the choice of international flights. If the flights have been purchased by you, independent of Japan Experience, you must send us your flight details (flight number, airport, date and time of arrival) by email 1 month before your departure to enable us to organise your welcome and airport transfers
• Airport transfers: Your private transfer from the airport will be non-stop and directly after the scheduled arrival of your flight. Please note that due to the large number of changes to flight times by airlines, if you are notified of a change to your arrival time less than 72 hours before your departure, and the change exceeds 45 minutes, we cannot guarantee your airport shuttle. In this case, you will have to take a taxi at your own expense, requesting a refund from your airline for an abusive schedule change. The same applies to your return journey: 72 hours before your return flight, we cannot change the shuttle schedule. In the same way, you will have to take a taxi booked with the hotel, at your own expense, with reimbursement from the airline being the only solution. Japan Experience accepts no responsibility in the event of last minute changes to the schedule.
  Included in your tour are a pre-loaded ¥1500 (approx €12) transport pre-payment card (Suica or Pasmo brand), a Kansai area unlimited transport pass (3 days), a 7-day Japan Rail Pass (Green) and a Hakone Free Pass. These passes should cover most of the journeys during your stay. Howver once the ¥1,500 transport pre-payment card has run out of credit, you will be responsible for all travel by recharging the card (at ticket machines in virtually all train stations and underground stations).
  A metro ticket in Tokyo costs around €2, the price varies according to the length of the journey.
  If a person taking part in the tour is of Japanese nationality and a resident in Japan, or is a foreigner residing in Japan for tax purposes (including students), they will not be able to benefit from the price shown as they are unfortunately not eligible for the JR Pass or Kansai area pass. Please contact us to obtain the price of the tour without this pass. This person will have to buy the train tickets for the tour directly in Japan. If this person is a Japanese national but not a resident of Japan, then he or she may qualify for the JR Pass under certain conditions (see https://www.japan-experience.com/transportation/japan-rail-pass).
• Luggage transport: Only one item of luggage per person is permitted, and it may not exceed 30kg. If you have extra or heavier luggage, you will have to pay an additional fee.

Your activities:

• The airport welcome is in English. Your airport assistant will be waiting for you at the customs exit with a sign bearing the name you used when booking. He will give you your travel documents, and take you to the airport transfer point. He will not accompany you to Tokyo (this is possible, but an optional extra).
• For activities included in the tour, we will provide you with the schedule and access information in your digital travel guide.

Your meals:

• The traditional Japanese dinner and Japanese breakfast included in your tour of Hakone and Miyajima are predominantly savoury. Please let us know when booking if you have any food intolerances, and we will pass them on to the ryokan staff so that they can take them into account when trying to adapt the meals. If the ryokan cannot take the dietary restrictions transmitted by Japan Experience into account, we cannot be held responsible and no refund of meals will be given.

Additional services:

• A pocket wifi is included in the tour price. It provides unlimited high-speed Internet access. Your Pocket WiFi will be given to you upon arrival at the airport.
• It comes with a small user guide (don't panic: it's simple) and a pre-paid envelope for returning the device at the end of your trip. Your pocket wifi will work until the last day of your tour.
• A maximum of 5 devices (phone, tablet, computer) at a time can be connected to one pocket wifi.
• A single pocket wifi is provided for a tour order of 1 to 5 people. For a booking of 6 people or more, a second pocket wifi will be added automatically, at no extra cost to your booking.

A 35% deposit is required at the time of booking to confirm your reservation. The remaining balance must be paid in full no later than 35 days before the departure date.