JRP Care, Your Comprehensive Train Travel Protection
Exclusively for train travel in complete safety
A complementary service provided by Japan Experience
The JRP Care Service is at a surcharge of £13/€15/US$17 per pass and gives you coverage crafted to make your train travel experience seamless: Unlimited access to a telephone helpline in Japan from 8am to 10pm, for any questions, advice, or help with your train travel in Japan.
It also gives you full coverage of your Japan Rail Pass in case you need to cancel and/or modify your order. (Please note that if your voucher has already been exchanged for the Japan Rail Pass and / or you have already used it to take the train, a refund will no longer be possible.)
This service is available in English and is valid for the duration of your Japan Rail Pass. This service cannot be purchased after your JRP order.
*This service is provided by Japan Experience and is independent from JR (Japan Railways). It is available to anyone buying a Japan Rail Pass ticket on the Japan-Rail-Pass.com website or the Japan Experience website. For any inquiry, please contact Japan Experience with the number provided in your email confirmation.
Travel confidently with JRP Care
What are the benefits of JRP Care?
|Benefits||Without JRP Care||With JRP Care|
|Refund before exchanging your JR Pass Voucher||15% cancellation fee applied||100% refund|
|Change of name on your JR Pass voucher||The cost of delivery is not covered||Free modification|
|Loss of your JR Pass before exchange||85% refunded, excluding delivery cost||Free issue of a new JRP Pass voucher|
|Assistance before and during your trip||Not included||
How does the JRP Care service work?
Your Safe choice for your train travel in Japan
Japan Rail Pass is a service offered by Japan Experience, Europe's premier Japan travel company.
Japan Experience, founded in 1981, has created its expertise in rail itineraries and tours via the in-depth knowledge of our team of travel professionals, as well as the experiences & testimonials of hundreds of individuals who travel with us each year.
Every year, over 100,000 travelers place their Japan Rail Pass orders with us. We are first and foremost a team of Japan enthusiasts who seek to pass on our love and knowledge of the country to facilitate the experience of all travelers who wish to visit.
Our aim is to make discovering Japan easy and accessible.