Shipping & Delivery

Worldwide Shipping

We ship worldwide from our local offices 

Same-Day Order Processing

All orders received before 2pm are handled the same day, except on weekends & public holidays

Fast & Secure Delivery

Estimated delivery time is up to 5 days + access to the online tracking link

7 Days

Adults : $218

Children (6-11) : $109

14 Days

Adults : $348

Children (6-11) : $174

21 Days

Adults : $443

Children (6-11) : $222

7 Days

Adults : $291

Children (6-11) : $146

14 Days

Adults : $472

Children (6-11) : $236

21 Days

Adults : $610

Children (6-11) : $305

Secure and swift delivery at your doorstep

We ship worldwide: 

  • From Europe : Order before 2pm, estimated delivery 2-5 days working days
  • From the US: Order before 2pm, estimated delivery 2-5 days working days
  • From Asia: Order before 2pm, estimated delivery 2-5 days working days

Delivery times for some international orders may take longer, depending on the delivery address.

Please note that we do not ship on weekends and public holidays.


Our delivery policy

We work with major courier service providers for our worldwide delivery

Below, you will find the delivery policy for the main countries we deliver to. There may be exceptions to our usual delivery times for certain departmental regions, such as Hawaii, Corsica, and the Canary Islands. Due to the unique circumstances of these regions, delivery times may be slightly longer than our standard delivery times.

If your country is not included in the list, your order will typically be dispatched from either our Paris or Los Angeles office. 

Ordering from Shipping Office Delivery Lead Time Shipping Carriers
UK London 2-5 days
  • Royal Mail
  • Royal Mail Special Delivery Fedex
  • *Fedex from Paris Office
Germany Berlin 2-5 days
  • Deutsche Post
  • Special delivery Deutsche Post
USA Los Angeles 2-5 days
  • Fedex 2 days
  • FedEx overnight
Canada Los Angeles 2-5 days Fedex International Priority
Mexico Los Angeles 2-5 days Fedex International Priority
Spain Madrid 2-5 days
  • Correos
  • *Fedex from Paris Office
France Paris 2-5 days
  • La Poste
  • Chronopost
Switzerland Paris 2-5 days Fedex
Belgium Paris 2-5 days Fedex
Netherlands Paris 2-5 days Fedex
Italy Paris 2-5 days Fedex
Portugal Paris 2-5 days Fedex

From click to doorstep: How we handle your order

Ordering

Your order is processed and sent the same day if received before 2pm.

Kindly note that the order processing time is not applicable on weekends and public holidays.

Shipping

We dispatch orders from our local offices based in Los Angeles, London, Paris, Berlin and Madrid.

You can check our delivery policy above.

Tracking

For your comfort and peace of mind, you will receive a tracking link once your order is shipped.

Delivering

We aim to deliver your order between 2 to 5 days.

Please note that carriers may experiencing intermittent delays.

Delivery Date and Address

Not sure you will be home?

You won't be at home for the delivery of your order ? Please either leave a signed and dated handwritten note on your door authorizing the courier service provider to deliver the package to a third person if you are absent. The note will be scanned into the delivery management system by the deliveryman.

Or, sign and complete the courier service provider's delivery door tag left by the delivery man informing you of the previous delivery attempt, and leave it on your door so that the delivery man can leave your package in a secure location on the next delivery attempt.

You haven't received your order yet?

If your address is incorrect or incomplete, the courier service provider should contact you by phone to rearrange the delivery.

We recommend that you provide an address where you will be staying for a minimum of 2 or 3 days in case of any delays of your order delivery.

In the case where your pass is unable to be delivered or if you simply refuse delivery, your package will be returned to us. The cost of returning the package to us will be at your expense and deducted from any refund due to you.

Is your travel date approaching soon ?

If your departure date is within 7 days, we cannot guarantee the delivery of your order before you depart for Japan.

We ship all our Japan Rail Passes from our local offices worldwide. Orders completed before 2pm are handled and sent on the same day.

All deliveries depend on the courier service providers' policy and can be delayed due to events such as customs clearance, holidays, disruption to air or ground transportation, force majeure...

Please note that our courier service providers do not deliver on Saturdays and Sundays.

If your departure date is within 7 days, we cannot guarantee the delivery of your order before you depart for Japan.

In order to receive your order on time, we invite you to select Japan as the shipping country and to provide the address of your hotel or apartment in Japan where we can deliver you order. Please allow sufficient time for the order to arrive in Japan.


Most Frequent Questions

Can't find the answer you were looking for?

If you haven't found the answer you're looking for, please check our FAQ page for more information.

We're also here to help and would be more than happy to assist you. Simply click our " Contact us " page and email us.

One of our customer support representatives will get back to you as soon as possible.

Thank you for trusting us, and we hope to hear from you soon!