JRP Assistance, for train travel in total safety

A Japan Rail Pass exclusive!

What is JRP Assistance?

Anyone purchasing a Japan Rail Pass ticket on the Japan Experience website will be offered the JRP Assistance service. For $23/18£/20€, benefit from the exclusive JRP Assistance. This service will give you unlimited access to a helpline in Japan for any questions you might have regarding you train trip, and provide you with advice or help you might need during your journey. This service is available in English and can be used as long as your Japan Rail Pass is valid.

How does it work?

Step 1

When you buy your Japan Rail Pass ticket, tell us if you wish to benefit from the JRP Assistance option.

Step 2

Once you have confirmed your JRP Assistance option, you will be sent an email containing your subscriber number, the helpline number, and the terms of use. Our JRP Assistance advisors based in Japan can also answer by email before you arrive in Japan.

Step 3

Once you arrive in Japan, to use the JRP Assistance service, you just need to dial the telephone number provided, then state your subscriber number, and we will do our very best to answer your question. This assistance service is also available by email.

Benefits for you


Lost in a big station in Japan? No more trains running late at night? Can't make yourself understood by a Japanese JR employee?
With a simple phone call (charged at the local rate), JRP Assistance will put you directly in touch with a fully bilingual advisor based in Kyoto, who will give you concrete answers to help you find a solution.


Need an itinerary to reach a small town where you've booked a hotel?
Want to know what station to get off at in Tokyo if you are arriving by Shinkansen?
With JRP Assistance you can benefit from expert advice on trains in Japan, with many itineraries in Japan tested regularly.


Want to know how much it costs to book an overnight train? Want to check train times when you don't have internet access?
In just a few minutes, JRP Assistance can provide answers to the most common questions about train times, on how to use your Japan Rail Pass or the price of certain tickets for private train companies.


Why we offer this service

Japan Experience, the leading Japan Rail Pass distributor in Europe

Japan Rail Pass is a service from Japan Experience.
Formerly known as Voyageurs au Japon, Japan Experience is the leading travel agency specialising in Japan, and was founded 30 years ago.
We have built up our expertise in train itineraries and tours thanks to the in-depth knowledge of our advisors, specialists on Japan, and equally thanks to the experiences and testimonies of the thousands of people who travel with us each year.

A Franco-Japanese team in Kyoto

Japan Experience is the only European travel agency to benefit from a local office in Kyoto, with 4 advisors who are fluent in Japanese, French or English.
This team has travelled frequently in Japan and is able to answer all your questions about trains in Japan during your stay.


The JRP Assistance offer is a world exclusive from Japan Experience, the only company to offer this assistance service to train travellers in Japan.

Enjoy total assistance

Enjoy a great assistance during your trip to Japan. This exclusive service is available at purchase of a Japan Rail Pass or more for $23 / 18£ / 20€.