Coronavirus: What You Need to Know

Date of publication :

Cherry blossoms in Tokyo

Japan Travel Advice

Here are some useful links to make sure you can find all the information you need about travel to Japan during the COVID-19 situation.

Updated: 5th May 2020.


Following the evolving situation of the global health crisis, the measures taken by each country has changed a lot in recent months. In terms of international travel, we recommend you to follow the official recommendations of the governments of the countries in which you reside and where you wish to travel.

Japan Experience are here to answer any questions or concerns our customers have. 


We strongly advise travelers regularly check the latest travel recommendations:


As of 4 May, Japanese authorities have reported a total of 15,253 people infected with 556 deaths. Tokyo remains the most affected city with 4,654 cases, followed by Osaka (1,679 cases) and Kanagawa (1,107).

The country is now in a state of emergency at the national level and visas are no longer being issued until further notice for many countries. You can find more information on the Japan National Tourism Organization website


Since 27 March, the Japanese government has decreed a total ban on Japanese territory for any non-Japanese person who has stayed in a country badly affected by the coronavirus, in the 14 days preceding their arrival. Here is the list of countries affected by this ban on 5 May, 2020: Japan National Tourism Organization website

At the moment, it is no longer possible for many countries, to travel to Japan. If you planned to travel to Japan in the coming weeks, we strongly advise you to contact the organizations with which you have made your reservations in order to determine together how to postpone your trip for the end of 2020 or the year 2021.

Were you going to Japan with Japan Experience? Here's how to cancel your order for Japan Rail Pass or other products and get a credit or refund: How to cancel your trip to Japan?

But if you are planning a trip for later in the year, we advise you to wait to see the evolution of the situation before deciding whether or not to cancel your trip. We recommend that you exercise increased vigilance and keep yourself informed of the situation.


Japan is a very clean country. Today, the Japanese government and the population as a whole take the situation very seriously and are very cautious, shown by Japan's preventive closure of primary schools, colleges, and high schools until April or cancelation of sporting events.

On 26 February, the Japanese government announced a list of basic measures to reduce the spread of the virus. They have advised people with mild cold symptoms to stay at home and avoid going to the hospital and the entire population to stay away from large gatherings. The government has also started to distribute a guide on how to best manage the situation.

Other precautions have been taken to prevent the spread of the virus. You will find hand sanitizer almost everywhere in Japan in self-service (stores, malls, restaurants, airports, stations, public toilets, office buildings, etc.). In addition, stair and escalator handrails and other surfaces such as door handle in stations, trains, and public spaces are very frequently cleaned and disinfected.

Companies have also taken exceptional precautions by encouraging their employees to work from home. For example, the large advertising agency Dentsu, after an employee tested positive for coronavirus, asked 5,000 of its employees working at its Tokyo head office to work from home since 26 February and this for at least two weeks.

On 7 April, 2020, the Japanese government declared a state of emergency in seven prefectures (Tokyo, Kanagawa, Chiba, Saitama, Osaka, Hyogo and Fukuoka) and extended it throughout Japan on 16 April. Japan has also closed its borders with many countries where the number of Covid-19 cases is high.

This state of emergency allows local authorities to request residents to confine themselves to their homes, to request the closure of establishments such as schools and certain non-essential businesses and to request the cancellation of events.


As a precautionary measure and in response to the recommendations of the Japanese authorities, some attractions have announced temporary closures:

  • Ghibli Museum in Mikata 
  • Tokyo Disneyland and Tokyo Disney Sea
  • Universal Studios Japan in Osaka
  • Tokyo Olympic Museum 
  • Sanrio Puroland in Tokyo
  • Harmonyland 
  • TeamLab Planet and TeamLab Borderless in Tokyo 
  • Hiroshima Peace Memorial
  • Shinjuku Metropolitan Government Building observatory
  • National museums of Tokyo, Nara, Kyoto, and Fukuoka, 
  • Tokyo National Museum of Nature and Science 
  • Tokyo National Arts Center
  • Edo-Tokyo Museum
  • Osaka Castle
  • 21st Century Museum of Contemporary Art in Kanazawa
  • Chichu Art Museum, Benesse House and Ando Museum
  • Shiroi Koibito Theme Park in Sapporo

These announcements follow the decision of the Tokyo metropolitan government to request to cancel or postpone major upcoming events to avoid large gatherings, such as large sporting events. There are more attractions listed by region here:

However, public transport is operating as normal and restaurants and stores are open as usual.


The World Health Organisation (WHO) has some protective measures for the public and travelers to follow. This advice is similar to avoiding other respiratory viral infections, such as the flu, and the common cold.

  • Avoid touching your eyes, nose, and mouth with unwashed hands.
  • Wash your hands or use sanitizer. Sanitizer is very commonly used in Japan and can be easily found.
  • Cover your mouth with a tissue when coughing or sneezing, and dispose of the tissue straight away.
  • Avoid contact with people who are sick.

You can find more information and advice from the World Health Organization (WHO)

Do not forget to take out travel insurance for your trip to Japan. Medical expenses can be high if you become sick or injured and need to visit a hospital while in Japan. So do make sure that you take out insurance for your trip and check the policy will cover any disruptions due to Coronavirus.


The Japan National Tourism Organization (JNTO) operates a traveler hotline all year round 24 hours a day. They can help with tourist information or assistance, including Covid-19.

This service is available in English, Chinese, Korean and Japanese.

  • From Japan: 050-3816-2787
  • From Overseas: +81-50-3816-2787

If you have any inquiries, you can contact Japan Experience by email ( or telephone. Our contact details for your nearest office can be found here.

Comments Read comments from our travellers


For information on the refunds and credit notes please contact our customer service team with your order number and they will be able to assist you with any information. You can make an inquiry online here:

Refund after extension

Hi, I currently have a JR pass. I understand that I can request an extension of use by mailing the pass to one of your offices by July 31st, or cancel by July 31st for a 15% fee. If I take the extension until Sept 2021, will I have the opportunity to get a refund (minus 15%) within that window until Sept 2021? Thanks.

Respiratory Therapist

I had planned a trip since January trip was from April 22nd to the 28th will I be granted a visa at the airport I am coming from US and I have been tested negative for Covid19 as I work in health care so will they send me back to the US as I cant afford to stay 14 days in Japan?

Visa Information

Thank you for your comment. For information on visas and the options that are available to you it best to contact your nearest immigration office. They will be able to advise you on the options available. You can find a list of the offices here:

Visiting Japan

Japan have put in place some entry bans for certain countries and regions as well as quarantine measures. You can find information on this on the Japan National Tourism Organization (JNTO) website If you need any further information or have any questions please contact JNTO directly using the details above.

Staying without a visa

Hi there, I am currently staying in Japan, my 90 day visa-free stay is about to be up, but my flights are suspended and I do not feel comfortable being in the US right now. What are my options? Is there a way to extend my allowed period of stay until this situation improves?


Thank you for your comment. We are sorry to hear you have had to cancel your trip to Japan. You can find more information on canceling your Japan Rail Pass or other products here: There is an option to receive a credit note instead, which is valid until the 15th of September 2021. If you would prefer to receive a refund, there is an administration fee that is applied; we suggest you contact your travel insurance company to determine if you can cover the cancellation fee. If you need any further information, please contact our customer service team. You can find our contact details here:


Im japanese and right now im in berlin for almost 1month due to my flight was cancelled.when i go back to japan will i be quarantine?

Enhanced screening and quarantine measures

For information on screening and quarantine measures that will be implemented for people traveling into Japan including Japanese nationals, the Japan National Tourism Organization has up to date information on the measures that are in place. You can find more information on this here:

refund for JR passes

Hello We are forced to cancel our Japan trip on March 24th due to US command of no travel abroad. We would like a full refund for our JR passes as we will not be able to travel to Japan in the next three years. We feel imposing a 15% fee for cancellation is unfair.


Your link on this page to Australian Smart Traveller states We now advise all Australians: do not travel overseas at this time. This is our highest advice level (level 4 of 4). If you are already overseas and wish to return to Australia, we recommend you do so as soon as possible by commercial means. In light of this advice other companies are wavering their cancellation fees.


Hi, Can you tell me what major tourist attractions are open at the moment in Tokyo. Most of the attractions we travelled to Japan / Tokyo to see are closed due to the corona virus :-(

Temporary closures in Japan

The Japan National Tourism Organization link the the article above has information on the current attractions that are closed. You can check it here:


Hi, Will there be full refunds issued due to the outbreak? Thank you.


If you need to cancel or postpone your trip to Japan, please contact us directly by email or by phone to find out how to get a refund.


Hello - Can we get a full refund without holding back the 15% fee as my family had to cancel the trip due to the Corona virus? What is the policy on this now? When I called last I was told that the policy was being looked at. Pl provide an update. Thanks.

Please Extend JR Pass activation period

Hello Team, In the view of the situation at Japan and all the advisories from different countries, you should either reduce the cancellation charges or give extension to the activation period for the JR Pass. Since you issue so many JR passes, it would make sense for you to appeal to Japan Railway company to provide such relief for tourists. Please do the needful because it really doesn't make much sense to travel to Japan at this time, since most of the tourist attractions are closed. Regards, Pramod Tiwari