Phone numbers to know when visiting Japan

Essential emergency numbers in Japan

In Japan, the emergency numbers are different from many other countries. It's crucial to memorize these numbers for quick access in case of an emergency:

• Police: 110 - Call this number to report crimes or accidents.
• Fire/Ambulance: 119 - Use this for medical emergencies or to report a fire.
• Coast Guard: 118 - Contact this number for emergencies at sea.

Remember that these services are available 24/7, 365 days a year. While English support is available, it's helpful to learn basic Japanese phrases like "Kaji desu" (There's a fire) or "Kyūkyū" (I need an ambulance) to expedite assistance.

For non-urgent medical advice, you can dial #7119. This service can help you determine whether you need an ambulance or can handle the situation yourself.

Japan Visitor Hotline: Your 24/7 support system

The Japan Visitor Hotline is an invaluable resource for tourists, operated by the Japan National Tourism Organization (JNTO). This service provides:

• 24/7 assistance in English, Chinese, and Korean
• Tourist information and guidance
• Help during emergencies, including accidents and natural disasters
• Support related to COVID-19 concerns

To reach the Japan Visitor Hotline, call 050-3816-2787 from within Japan, or +81-50-3816-2787 from overseas. This hotline can be a crucial lifeline, offering support and information when you need it most during your travels in Japan.

Embassy contact information for foreign visitors

Having your embassy's contact information is essential when traveling abroad. Here are some embassy numbers in Tokyo for major countries:

• United States: (03) 3224-5000
• United Kingdom: (03) 5211-1100
• Canada: (03) 5412-6200
• Australia: (03) 5232-4111
• France: (03) 5798-6000
• Germany: (03) 5791-7700

Remember to save your embassy's number in your phone before your trip. Your embassy can provide crucial assistance in emergencies, help with lost passports, or offer guidance on local laws and customs.

Important non-emergency numbers for tourists

While emergency numbers are crucial, there are several non-emergency numbers that can be useful during your stay in Japan:

• Japan Helpline: 0570-000-911 - A 24/7 service offering assistance in English for various non-emergency situations.
• Tourist Information Center: 03-3201-3331 - For general tourism inquiries (9 am - 5 pm).
• Lost and Found Center:
  • JR-EAST: 050-2016-1603 (10 am - 6 pm daily)
  • Tokyo Metro: 03-5227-5741 (9 am - 8 pm daily)
• Weatherphone: 177 - For weather forecasts in Japanese.

These numbers can help you navigate common issues that may arise during your trip, from lost items to general inquiries about your travel in Japan.

How to make emergency calls in Japan

When making an emergency call in Japan, follow these steps:

1. Remain calm and speak clearly.
2. State the nature of your emergency (police, fire, or medical).
3. Provide your location as accurately as possible. Mention nearby landmarks if you're unsure of the exact address.
4. Describe the situation in detail.
5. Follow the operator's instructions and don't hang up until told to do so.

Remember, emergency calls are free from any phone, including public payphones. If using a mobile phone, you don't need to enter the area code before the emergency number.

If you don't speak Japanese, say "Eigo ga hanasemasu ka?" (Do you speak English?) The operator will connect you to an interpreter if available.

Useful phone numbers for specific services

Here are some additional numbers that might be useful during your stay in Japan:

• Directory assistance: 104 - For looking up phone numbers (service in Japanese).
• Time announcement: 117 - To check the current time in Japan.
• TEPCO (Tokyo Electric Power Co.): 0120-995-002 - For power-related issues in Tokyo.
• Tokyo Gas (Gas Leak Emergency): 03-6735-8899
• Tokyo Waterworks Customer Service: 03-5326-1101 - For water-related issues.
• Tokyo English Life Line (TELL): 03-5774-0992 - For mental health support and counseling.

Keep these numbers handy for specific situations you might encounter in cities like Tokyo, Osaka, or Kyoto.

Tips for staying connected and making calls in Japan

To ensure you can use these important numbers when needed, consider these tips for staying connected in Japan:

• Get a Japanese SIM card or pocket Wi-Fi for reliable internet access.
• Save important numbers in your phone and write them down as a backup.
• Learn basic Japanese phrases for emergencies.
• Download translation apps to assist with communication.
• Familiarize yourself with Japan's phone system:
  • Japan's country code is +81
  • Local numbers typically have 10 digits, including a 2-3 digit area code
  • When calling from abroad, drop the first 0 of the area code

Remember, staying connected is crucial for your safety and convenience during your trip to Japan. Whether you're exploring the bustling streets of Tokyo, the historic sites of Kyoto, or the vibrant atmosphere of Osaka, having these essential phone numbers and connectivity tips will ensure you're prepared for any situation that may arise during your Japanese adventure.