Capitals and Treasures of Japan

• Tourist tax: Some hotels may charge a local tax of approximately 200 yen per person per night(≈ €1.10), payable in cash at the front desk. In some 4-star hotels, this tax may be slightly higher.
• Room size: 3★ hotels offer good comfort but rooms are compact (12–20 m², single rooms 10–16 m²). For more space, consider the 4★ upgrade (Tokyo only).
• Double rooms: Usually twin beds (can be joined). A double bed can be requested as a supplement.
• Single rooms: Solo travelers must pay a single supplement, mandatory for odd-number groups. Applies to all hotels except ryokans, where shared spacious rooms can host up to 5 guests.
• Triple rooms: Allocated for groups of 3, 5 or more without a single supplement.
• Groups (>5 people): Depending on availability, not all members may stay in the same hotel, but we’ll aim to keep you nearby.
• Hotel names: Indicative only; equivalent alternatives may be used.

• Ryokan stays: Guests sleep on futons on tatami mats with private toilet/sink. Shared onsen baths (not mixed) unless you select a private bath option. 4★ ryokans feature private bathrooms and raised futons or Western beds.

  Please note that in very rare cases, houses might be replaced by apartment hotels in case of unavailability.

• Breakfast: Breakfast is included in Hakone, Hiroshima, and Kanazawa. In other cities, breakfast can be added upon arrival when you check in at your accommodation. Local cafés generally offer tastier and more affordable options. You can also add breakfast as an extra when booking the tour.
• Stay in Hakone: Includes a traditional Japanese dinner and a Japanese-style breakfast. Please inform us in advance of any dietary restrictions so that we can notify the ryokan. However, if the ryokan is unable to accommodate these requests, we cannot be held responsible and no compensation will be provided.

• Included flights: Contact us if you wish to add flights to your booking. We can arrange direct or stopover flights, premium economy or business upgrades, and departures from other cities or abroad.
• Travel dates: The tour dates shown correspond to your stay in Japan. You’ll arrive and depart from Tokyo (Narita or Haneda). Plan to leave Europe the day before to benefit from your included airport transfer. The return flight should depart no earlier than 9 am the following day. Contact us if you need help selecting flights.
• Self-booked flights: If you purchase your own flights, please send us your flight details at least one month before departure so we can organize your airport welcome and transfer.

• The shared shuttle departs 1.5–3 hours after your scheduled arrival and stops near your hotel.
• A Japan Experience assistant will guide you to the platform, but the transfer itself is unaccompanied. For full assistance to your hotel reception, select the “Accompanied Airport Transfer” option.
• If your flight time changes by over 45 minutes within 72 hours of departure, the shared transfer cannot be guaranteed andyou’ll need to take a taxi at your expense and seek reimbursement from the airline.

• A prepaid transit card worth 1,500 ¥ (Suica or Pasmo) for daily travel.
• Hakone Free Pass
• Japan Rail Pass (7 days)

Pocket Wifi

• The device comes with a simple instruction booklet and a prepaid return envelope. It will remain active until the final day of your trip.
• You can connect up to 5 devices simultaneously (such as phones, tablets, or computers).
• One Pocket WiFi is provided for bookings of 1 to 5 travelers. For groups of 6 or more, a second device will automatically be included at no extra cost.

• Airport Meet and Greet: Your airport assistant will meet you at the customs exit, holding a sign with the name of your reservation. They will hand you your travel documents and guide you to your airport transfer (unaccompanied in Tokyo).
• Guided tour of Shinjuku: Evening tour lasting approximately 1.5 hours starting at 7:00 p.m., conducted in English under the same multilingual conditions
• Guided tour of Gion: An evening tour lasting approximately 1.5 hours starting at 7:00 PM, conducted in English under the same multilingual conditions.

Cancellation fees apply depending on when the cancellation is confirmed. Please read the following carefully, along with our travel conditions and required travel documents.

Cancellation Policy

If you wish to cancel your trip after signing the registration form, please notify Japan Experience as soon as possible—by registered mail (with acknowledgment of receipt) or by email. The date the notice is sent will serve as the official cancellation date.

Cancellation fees are calculated as a percentage of the total trip cost, according to the following schedule:

• More than 35 days before departure: 35% of the total cost
• Between 35 and 21 days before departure: 50% of the total cost
• Between 20 and 8 days before departure: 75% of the total cost
• Less than 7 days before departure or on the day of departure: no refund

Price Adjustments

• Tour prices are subject to change depending on factors such as supply and demand, yen exchange rates, and supplier pricing.
• No refund will be made after booking if a lower price becomes available. Similarly, no additional charges will apply in the event of a price increase after confirmation.

Program Modifications

• The itinerary may be modified due to weather conditions or unforeseen circumstances.
• To ensure participant safety and comfort, Japan Experience may adjust the order of visits, the choice of cities, or other program details as needed — always with the goal of maintaining a smooth and enjoyable travel experience.

Accessibility

• This tour is not suitable for travelers with reduced mobility.
• Pets are not allowed.
• Children and infants are welcome.
  • A child rate (ages 3–11) includes a standard bed and seat.
  • An infant rate (ages 0–2) includes a baby crib in most accommodations, though availability cannot be guaranteed.
• Dietary requirements: Vegetarian or vegan options in Japan are limited, particularly on group tours. While Japan Experience cannot guarantee specific meals, your guide will help you find suitable dishes when possible. The same applies to travelers with food intolerances.
• Luggage: Extra luggage transfers incur an additional charge (approx. £25 / $31 USD per person per bag). Please inform your guide in advance.

Travel Documents

• A digital version of your travel booklet and related documents will be sent by email 3 weeks before departure.
• Airport transfer tickets will be provided by your airport assistant upon arrival (if applicable).
• Physical travel documents needed for the tour will be given by your tour guide at the hotel meeting at 7:00 PM on Day 1.
• Booking and Payment
• Choose your tour, departure date, and number of participants.
• Pay a 35% deposit online to confirm your booking.
• Receive your booking confirmation by email.
• Book your flight (either through Japan Experience or independently, ensuring flight times fit your tour schedule).
• Pay the remaining balance at least one month before departure. Payment in installments is available upon request.

For questions or assistance, contact our team at +44 (0)20 3514 6932 or contact@japan-experience.com.

You can also visit our London office or request a quote online

Need Help?

Request a quote and let us know any questions you may have, as well as the best time for one of our travel experts to call you back.

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Upon reservation Japan Experience offers you 2 types of protection: 

Japan Experience Flex: This insurance covers expenses related to trip cancellations for specific reasons (disease, accident, passing...) 

Japan Experience Protect: This insurance provides overall coverage for various aspect of the trip.  For instance: cancellation, flight delay or missing flight, lost luggage, travel incident and repatriation, assistance, etc... 

Conditions