Tokyo & Kyoto

Your tour :

• The prices displayed on this page may vary according to the exchange rate of the Japanese ¥.
• Unfortunately, this tour is not accessible to people with reduced mobility.
• Children and babies accepted. From 3 to 11 years old a child rate is offered. In each accommodation, a standard adult bed will be offered to them, and a standard seat will be allocated to them in transport. From 0 to 2 years old inclusive, a "baby" rate is offered. This price corresponds to the allocation of a cot in the majority of the accommodation of the chosen circuit. However, we cannot guarantee a baby cot in each accommodation.
• Pets are not allowed.
• This programme is subject to change due to circumstances such as weather conditions or any other case of force majeure. Please note that due to the current circumstances, any information mentioned is subject to change or modification.
• Your travel documents will be given to you as follows:
  • Travel diary by email 3 weeks before departure, and other electronic documents (TokyoSkyTree e-voucher).
  • Paper documents (airport transfer ticket, transportation card, Japan Rail Pass voucher) and Pocket WiFi upon arrival at the airport by our airport assistant.
• N.B.: no ticket for airport transfers to and from Kansai airport. The reservation is registered in the name of the tour reservation.
• N.B: In very rare cases, mostly in very high season, steps might be reversed. You will be informed in your mini travel-guide. Thanks for your kind understanding.

Your accommodation :

• Some hotels may ask you to pay a tourist tax on arrival. This depends on the city and even the hotel, as some do not include it in the booking price. Normally, it is 200¥/night/person (about £1.37/1.93$) but can be slightly higher in 4* hotels. It must be paid in cash at the hotel reception. For traditional Japan Experience accommodations, it is included in the initial tour price.
• Room size: in Japan, a densely populated country where everything is compact, 3-star luxury hotels are of very good quality but the rooms are often quite narrow (12 to 20m2/129 sq ft to 215 sq ft) depending on the hotel. Please note the size of the single room, between 10 and 16m2 (107sq ft and 172 fq ft). For more comfort, you can choose our luxury 4* accommodation upgrade option. (This option is only valid for the hotel in Tokyo, not for the traditional accommodation in Kyoto).
• Double room: Rooms for two people in western hotels have 2 single beds (twin rooms) by default, which can usually be joined together. As an option, you can select a double room instead of a twin if you prefer a double bed.
• Single room: People travelling alone and wishing to book a single room must pay a supplement at the time of booking. The single room supplement is compulsory for orders with an odd number of participants.
• 3-person room: If there are 3, 5 or more of you and you do not select the single supplement, a triple room will be allocated to you.
• In the case of a group order (> 5 people), it is possible, depending on hotel availability, that not all members of the group will be accommodated in the same hotel. Nevertheless, we aim to keep you close. The same goes for the traditional house in Kyoto.
• Names of the hotels : The names given on the site are for information only. In the event of unavailability, an establishment of equivalent standing will be scheduled. Hotels, corresponding to local standards, are given as an indication and may be changed on site for hotels of a similar category.
• Traditional house in Kyoto: each house has been chosen for its location (transport, shops, temples...) and thus to facilitate your stay. Most of them are either located in the historical district of Gion or on the edge of the Path of Philosophy and the Silver Temple. All lodgings have at least one Japanese tatami room and are equipped with a minimum of 3 beds, either in a single western bed (not double) or on a futon. Do not hesitate to specify in your comments that you want to sleep in a western bed.

Your transport :

• Flights are not included in this tour. Do not hesitate to contact us if you would like to include flights in your order: Flights in economy class with stopovers or direct flights, eco-premium or business air upgrades, provincial departures or abroad: we will be able to advise you.
• The tour departure and end dates presented on this page relate to your stay in Japan. You will arrive in Japan via Tokyo (Narita or Haneda airports) and depart from Kansai airport (KIX, not Itami ITM). On departure, you will have to leave the day before Europe and land at 6:30 p.m. at the most to make the most of the airport services of your circuit (reception and transfer to Tokyo).
  The return takes place the same day, taking into account the favorable time difference, with a minimum take-off time at 9 a.m. Please do not hesitate to consult us for any uncertainty or need for precision in the choice of international flights.
• If the flights have been purchased by your care without the intervention of Japan Experience, it is necessary to send us by mail 1 month before your departure your flight information (flight number, airport, date and time of arrival) to allow us 'Organize your welcome and airport transfer.
• Airport Transfers: The shared limousine bus leaves from the airport and stops either in front of your hotel or at a stop within 1-15 minutes walk from your hotel. Our airport assistant in Tokyo will drive you to the platform to pick up the airport transfer. The transfer to the hotel is unassisted. If you wish to be accompanied from the airport to your hotel reception, please choose the option "Accompanied Airport Transfer". This transfer is done in a shared shuttle or bus, with other clients leaving for the same hotel or a hotel close to yours. These transfers leave between 1.5 and 3 hours after your flight's scheduled arrival and stops can be made before your hotel. If you would like a private, non-stop transfer directly after the actual arrival of your flight, feel free to take the "Private Taxi from the Airport" option. Please note: due to the many changes in flight schedules by the airlines, if the airline notifies you of a change in arrival time less than 72 hours before your departure, and if it exceeds 45 minutes, we cannot guarantee your airport shuttle. You will then have to take a taxi at your own expense, requesting a refund from your airline for abusive schedule changes. The same applies to your return journey: 72 hours before your return flight, we cannot change the shuttle schedule. Similarly, you will have to take a taxi booked with the hotel, at your own expense, with reimbursement procedures with the airline company being the only solution. Japan Experience is not responsible for last minute schedule changes. On the way back, the shared shuttle bus leaves from your traditional house or very close by to take you directly to the Kansai KIX airport in 1 hour 30.
• Included in your tour is a pre-paid transport card with 1500¥ loaded in advance (about £10.30 / 14.54$) (Suica or Pasmo brand); a 3-day Tokyo Metro Pass and a 3-day Kansai Area Pass. These 3 cards should cover a large amount of your journeys. Please note: The metro pass is valid for 72 hours after the first use, until the expiry date printed on the back of the pass on this first use. This pass allows you to use all 13 of Tokyo's underground lines (Tokyo Metro and Toei Subway). The JR regional train lines are only accessible with the pre-payment card, where the journey is charged to you. When the 3-day metro pass and the 1,500¥ pre-paid transport card expire, you will have to pay for all your journeys by reloading your pre-paid transport card (in the ticket machines at all stations and metro stations. A metro ticket in Tokyo costs around £1.71 / 2.42$, depending on the length of the journey). In Kyoto, The 3-day Kansai Area Pass is valid for 3 consecutive or non-consecutive days. The JR lines in the Kansai region are accessible with the prepaid transport card.
• The Tokyo -> Kyoto Shinkansen will be booked for mid-morning departure to arrive in Kyoto at noon. Seats are reserved, in ordinary class. Please contact us if you would prefer to travel in first class ("green class"). We will do our best to reserve seats on the right hand side, so that you can see Mount Fuji. After booking the tour, it will not be possible to change the schedule of the Shinkansen. If you miss your Shinkansen, your tickets will be lost and cannot be refunded. You will have to buy new tickets at your own expense.

Your activities :

• Airport reception is in English. Your airport assistant will be waiting for you at the customs exit holding a sign with the name of the reservation. They will give you your travel documents and take you to your airport transfer. They will not accompany you to Tokyo (this is possible, but optional).
• An English speaking Travel Angel who is a specialist in Japan will be there to welcome you to your traditional house in Kyoto. They will give you the keys, explain how the house and its facilities work, give you a tour of the area (tourist sites, supermarkets, bike rental...) and answer all your questions. They will be available throughout your stay in case of any problems or questions.
• The Shinjuku tour is a guided group tour lasting around 2 hours and departing at 7pm. Please note that the tour will be conducted in English if your group is made up of travellers of different nationalities. More details on the meeting point in your travel pack. Dinner is not included, but your guide will be able to recommend the best places to eat.
• The guided tour of Gion lasts around 2 hours and departs at 7pm. Please note that the tour will be conducted in English if your group is made up of travellers of different nationalities. More details on the meeting point in your travel pack. Dinner is not included, but your guide will be able to recommend the best places to eat.

Your meals :

• Breakfasts which are not included in your package can be added at the reception when you arrive at the hotel. However, you will find many cafés near your hotel serving copious breakfasts, often tastier than those in the hotels, which sometimes have tight schedules and are predominantly savoury. However, if you would like to add breakfast to your offer when you make your reservation, you can select it as an option.
• Japan Experience houses come with a fully equipped kitchens and are located close to markets.

Your additional services:

• A pocket wifi is included in your tour. It allows unlimited high-speed internet access. Your Pocket WiFi will be given to you at the airport of arrival.
• It comes with a small booklet to operate your device (don't panic: simple operation) and a prepaid envelope to return your device at the end of your stay. Your pocket wifi will work naturally until the last day of your trip to Japan.
• A maximum of 5 devices can be connected to a pocket wifi (phone, tablet, computer).
• A single pocket wifi is provided for a circuit order of 1 to 5 people. For an order of 6 people or more, a second pocket wifi will be added automatically and at no extra cost to your reservation.

A 35% deposit is required at the time of booking to confirm your reservation. The remaining balance must be paid in full no later than 35 days before the departure date.

In case of cancellation, the following fees apply:

• 15% for bookings canceled more than 35 days in advance;
• 50% for cancellations between 35 and 21 days prior to the departure date;
• 75% for cancellations between 20 and 8 days prior to the departure date;
• 100% for cancellations within 7 days of the departure date.

These fees are calculated on the total price of the tour, excluding insurance.