SEARCH THE SITE
HELP CENTER - COMMON QUESTIONS

About individual tours


Can I combine a trip to Japan with another destination (Korea, China, etc.)?


Can I arrive in one city and leave from another?


Can I make a change during the stay?


Can you change the hotels on the tour?


What are your cancellation policies for booking a hotel and a tour?


What can I do if none of the tours on your website interest me?


How much time prior to departure is it needed to book a trip?


Is a custom-made trip more expensive?


Do you do dry flights?


I already have my flights, can I still come to you?


How much time in advance does it take to book the trip?


Will I have a contact over there?


About Japan


What is the time difference?


Is it possible to communicate in English?


What are the formalities for Japan (passport, visa)?


What is the cost of living in Japan?


Is it easy to travel independently around the country?


Can you travel alone as a young girl?


What is the best season to visit Japan?


Can the country be visited safely with children?


Can I use my mobile phone over there?


Do I need an electrical adapter?


We are going to see friends over there, can we import anything?


About Japan Experience


What means of payment are accepted?


Is Japan Experience a reliable agency?


Is it possible to pay in instalments?


Where can I meet a specialist adviser on Japan?


How long does it take to get a quotation?


Can I have a wedding list?


Top 5 questions

  • Can we change the hotels on the tour?
  • What are your cancellation policies for booking a hotel and a tour?
  • Will I have a contact over there?
  • I already have my flights, can I still come to you?
  • How much time in advance does it take to book the trip?

Discover our houses for rent in Japan

Rent a house in Kyoto, and make this your base for visiting Japan.

Thanks to your Japan Rail Pass, travel around Kyoto by train and reach Koya, Nara, Kanazawa, Okayama... in less than 2 hours 

To find out more, visit the Houses to rent in Japan section

Contact us

Our advisers are available by email and by phone.

By following your navigation on this website, you agree to the use of cookies in order to improve your user experience, provide personalized contents in consideration of your interests or to realize visits statistics. By continuing on this website, you agree to the use of cookies. To learn more and configure your preferences regarding cookies.