Where can I exchange my Rail Pass in Japan?

Once you’ve got your Japan Rail Pass Exchange Order in hand, there’s only one more step left! After arriving in Japan, you’ll need to turn in the exchange order (voucher) at the nearest exchange office. 

In general, the following locations throughout the country will have JR and JR Pass exchange offices for you to trade in a Japan Rail Pass voucher for the actual usable pass:

• Major JR Stations in Tokyo
• Major JR Stations in Osaka
• Major JR Stations in Kyoto
• Major JR Stations in Fukuoka
• Major JR Stations in Shikoku
• Major JR Stations in other regions
• Major Airport Terminals

Take a look at a more in-depth list of offices throughout major regions in Japan where you can exchange your voucher for your Japan Rail Pass, as well as information on the exchange process itself and other information!

Here’s our step-by-step guide so that you’re extra prepared.

Japan Rail Pass Exchange Process:

When you order a Japan Rail Pass through Japan Experience, as previously stated, we will send you a voucher to your shipping address in your home country or even to your place of accommodation in Japan. This voucher is not the pass itself but will be used to exchange for your pass in Japan. The process is as follows:

1. Take your voucher(s) to one of the many JR exchange offices. Refer to the extensive list below to find an office. Many of these offices will be located inside JR train stations, but as well as a number of major airports, such as Kansai International Airport, Haneda Airport, and Narita Airport. Note that not all major airports in Japan will have an exchange office.
2. Present your voucher(s) to the JR exchange office staff along with the passport(s) associated with each. You will be asked to confirm your activation date. Remember, your activation date and exchange date DO NOT have to be the same. If you intend to use your pass from a later day, you are free to do so, as long as it is within 30 days of the exchange date.
3. Receive your usable JR Pass and, if you wish, you'll be able to make reservations for any upcoming train rides with reserved-seating options. This can also be done at a later time at a JR office or at the machines also available at JR stations. 

Plan out ahead of time where and when you’ll exchange your pass using this official list of offices.

NOTE: Regional passes can only be exchanged at certain exchange offices within the region. Please check beforehand.

For those who order train tickets with us at Japan Experience, there is a different exchange process done at machines at train stations. 

Japan Rail Pass Exchange Offices in Tokyo

Narita Airport Terminal 1

• JR East Travel Service Center (Ekitabi concierge)
  8:30-18:00, every day of the year
• JR Ticket Office
  6:30-8:30, then 18:00-21:45, every day of the year
• Narita International Airport Terminal 1 Travel Center
  10:30-18:00, every day of the year

Narita Airport Terminal 2

• JR East Travel Service Center (Ekitabi concierge)
  8:30-20:00, every day of the year
• JR Ticket Office
  6:30-8:30, then 18:00-21:45, every day of the year 

Haneda Airport International Terminal 3 (Tokyo Monorail)

• JR East Travel Service Center (Tokyo Monorail 2F Ticket Gate/Arrival Lobby)
  6:45-20:00, every day of the year

NOTE THAT THE JR RAIL PASS CAN BE USED ON THE TOKYO MONORAIL

Tokyo Station

• Japan Rail Pass Exchange Corner (Yaesu Central Ticket Gate, 2F)
  7:30-20:30, every day of the year
   
• Japan Rail Pass Exchange Corner (Yaesu North Ticket Gate, 2F)
  9:00-19:00, every day of the year
   
• JR East Travel Service Center (Japan Rail Cafe)
  9:00-17:00, every day of the year
   
• JR East Travel Service Center (Marunouchi North Exit)
  7:30-20:30, every day of the year
   
• JR Tokai Tours Tokyo Office
  10:00-19:00, every day of the year

Shinjuku Station

• JR East Travel Service Center (New South Ticket Gate)
  8:00-19:00, every day of the year

• JR East Travel Service Center (Central East Ticket Gate)
  9:00-18:00, every day of the year
   

Ueno Station

• JR East Travel Service Center (Central Ticket Gate)
  8:00-18:00, every day of the year
   

Shibuya Station

• JR East Travel Service Center (South Ticket Gate)
  9:00-18:00, every day of the year
   

Ikebukuro Station

• JR East Travel Service Center (West Exit)
  9:00-18:00, every day of the year
   

Shinagawa Station

• JR East Travel Service Center (Central Ticket Gate)
  8:00-18:00, every day of the year
   
• JR-Central Ticket Office
  9:00-19:00, every day of the year
   
• JR Tokai Tours Shinagawa Office
  Mon-Fri: 10:00-18:00
   

Japan Rail Pass Exchange Offices in Yokohama

Shin-Yokohama Station

• JR-Central Ticket Office (Shinkansen East Ticket Gate)
  8:00-20:00, every day of the year
   
• JR Tokai Tours Shin-Yokohama Office (Shinkansen West Ticket Gate)
  Mon-Fri: 10:00-18:00
   

Yokohama Station

• JR East Travel Service Center (Central South Ticket Gate)
  10:00-18:00, every day of the year

Japan Rail Pass Exchange Offices in Osaka

Kansai International Airport

• JR Ticket Office (Kansai-Airport Train Station, JR Ticket Gate)
  5:30-23:00, every day of the year

Osaka Station

• JR Ticket Office (Central Gate, No. 12 and 13)
  6:00-22:00, every day of the year
   
• Nippon Travel Agency TiS Osaka Branch (Travel Service Center Osaka)
  8:00-20:00, every day of the year

Shin-Osaka Station

• JR East Travel Service Center
  8:00-20:00, every day of the year
   
• JR Ticket Office (JR-West East)
  6:00-22:00, every day of the year
   
• JR Ticket Office (JR-Central Central)
  5:30-23:00, every day of the year
   
• Nippon Travel Agency TiS Shin-Osaka Branch
  Mon-Fri: 7:00-20:30
  Sat/Sun/Holidays: 7:00-20:00
   
• JR Tokai Tours Shin-Osaka Office (Shinkansen South Ticket Gate)
  Mon-Fri: 08:30-20:00

Japan Rail Pass Exchange Offices in Kyoto

Kyoto Station

• JR Information Counter (1F, International Arrivals Lobby)
  8:00-20:00, every day of the year
   
• JR Ticket Office (1F, Central Gate)
  6:30-21:00, every day of the year.
   
• JR Ticket Office (1F, JR-Central Hachijo Shinkansen)
  8:30-23:00, every day of the year
   
• JR Tokai Tours Kyoto Office (1F, Hachijo Exit)
  8:00-20:00, every day of the year

Japan Rail Pass Exchange Office in Chubu

Nagoya Station

• Japan Rail Pass Exchange Office
  10:00-19:00, every day of the year
   
• JR Ticket Office
  6:00-10:00, then 19:00-23:00, every day of the year
   
• JR Tokai Tours Nagoya Office (Central Concourse)
  Mon-Fri: 8:00-20:00
  Sat/Sun/Holidays: 8:00-19:00
  
   
• JR Tokai Tours Nagoya Station Hirokoji Entrance Office (Hirokoji Exit)
  Mon-Fri: 7:30-20:00
  Sat/Sun/Holidays: 8:00-18:00
   

Hamamatsu Station

• JR Ticket Office (Shinkansen Transfer Gate)
  8:00-20:30, every day of the year
   
• JR Tokai Tours Hamamatsu Office (Shinkansen Ticket Gate)
  10:00-18:00, every day of the year

Shizuoka Station

• JR Ticket Office
  8:00-20:30, every day of the year
   
• JR Tokai Tours Shizuoka Office
  10:00-18:00, every day of the year

Japan Rail Pass Exchange Office in Hokkaido

New-Chitose Airport Railway Station

• JR Hokkaido Visitor Information Desk (B1F, Ticket Gate)
  8:30-19:00, every day of the year

Sapporo Station

• JR Information Desk (Temporary Location: West Ticket Gate)
  8:30-19:00, every day of the year

Hakodate

• JR Ticket Counter for Rail Pass
  10:00-12:30, then 13:30-18:00, every day of the year

Kushiro 

• JR Ticket office
  10:00-18:00, every day of the year

Japan Rail Pass Exchange Office in Kyushu

Kokura Station

• JR Ticket Office
  10:30-18:00, every day of the year

Hakata Station

• JR-KYUSHU Ticket Office
  7:00-21:00, every day of the year

Nagasaki Station

• Ticket Office
  10:00-17:30, every day of the year

Saga Station

• Travel Service Center
  Mon-Fri: 10:30-12:00, then 13:00-18:00
  Sat: 10:30-18:00
   
• Ticket Office
  Sun/Holidays: 10:30-18:00

Oita Station

• Ticket Office
  10:00-18:00, every day of the year

Kumamoto Station

• Ticket Office
  11:00-18:00, every day of the year

Miyazaki Station

• Ticket Office
  10:30-18:00, every day of the year

Kagoshima-Chuo Station

• Travel Service Center
  Mon-Wed/Fri-Sun/Holidays: 10:00-18:00
   
• Ticket Office
  Thu: 10:00-18:00