Japan Rail Pass Exchange Offices

Published on : 01/03/2023
by : Japan Experience
Rating :

3/5

Where can I exchange my Japan Rail Pass in Japan?

Japan Rail Pass Exchange Offices: the major offices throughout Japan where an Exchange Order can be exchanged for a Japan Rail Pass. Below are a few of the 51 offices throughout Japan where the Exchange Order can be exchanged for a Japan Rail Pass.

Once you’ve got your Japan Rail Pass Exchange Order in hand, there’s only one more step left! After arriving in Japan, you’ll need to turn in the exchange order (voucher) at the nearest exchange office.

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Here’s our step-by-step guide so that you’re extra prepared.

1. Locate the nearest exchange office

JR Pass Exchange Offices are located in most major train stations and airports (but not all, for example not in Chubu Airport in Nagoya).

Plan out ahead of time where and when you’ll exchange your pass using this official list of offices.

It’s important to note: Regional passes can only be exchanged at certain exchange offices within the region. Please check beforehand.

Japan Rail Pass Exchange Offices in Tokyo

Narita Airport Terminal 1

JR East Travel Service Center (Ekitabi concierge)
8:30-18:00, every day of the year
JR Ticket Office
6:30-8:30, then 18:00-21:45, every day of the year
Narita International Airport Terminal 1 Travel Center
10:30-18:00, every day of the year

Narita Airport Terminal 2

JR East Travel Service Center (Ekitabi concierge)
8:30-20:00, every day of the year
JR Ticket Office
6:30-8:30, then 18:00-21:45, every day of the year

Haneda Airport International Terminal 3 (Tokyo Monorail)

JR East Travel Service Center (Tokyo Monorail 2F Ticket Gate/Arrival Lobby)
6:45-20:00, every day of the year

NOTE THAT THE JR RAIL PASS CAN BE USED ON THE TOKYO MONORAIL

Narita JR Pass — JR Pass office at Narita Airport

@wikimedia

Tokyo Station

Japan Rail Pass Exchange Corner (Yaesu Central Ticket Gate, 2F)
7:30-20:30, every day of the year
Japan Rail Pass Exchange Corner (Yaesu North Ticket Gate, 2F)
9:00-19:00, every day of the year
JR East Travel Service Center (Japan Rail Cafe)
9:00-17:00, every day of the year
JR East Travel Service Center (Marunouchi North Exit)
7:30-20:30, every day of the year
JR Tokai Tours Tokyo Office
10:00-19:00, every day of the year

Shinjuku Station

JR East Travel Service Center (New South Ticket Gate)
8:00-19:00, every day of the year

JR East Travel Service Center (Central East Ticket Gate)
9:00-18:00, every day of the year

Ueno Station

JR East Travel Service Center (Central Ticket Gate)
8:00-18:00, every day of the year

Shibuya Station

JR East Travel Service Center (South Ticket Gate)
9:00-18:00, every day of the year

Tokyo JR Office — JR Office at Tokyo Station

@Wikimedia

Ikebukuro Station

JR East Travel Service Center (West Exit)
9:00-18:00, every day of the year

Shinagawa Station

JR East Travel Service Center (Central Ticket Gate)
8:00-18:00, every day of the year
JR-Central Ticket Office
9:00-19:00
JR Tokai Tours Shinagawa Office
Mon-Fri: 10:00-18:00

JR Shinagawa — JR office at Shinagawa Station.

@Wikimedia

Japan Rail Pass Exchange Offices in Yokohama

Shin-Yokohama Station

JR-Central Ticket Office (Shinkansen East Ticket Gate)
8:00-20:00, every day of the year
JR Tokai Tours Shin-Yokohama Office (Shinkansen West Ticket Gate)
Mon-Fri: 10:00-18:00

Yokohama Station

JR East Travel Service Center (Central South Ticket Gate)
10:00-18:00, every day of the year

Shin Yokohama gate — Eastern shinkansen entrance at Shin-Yokohama Station.

@Wikimedia

Japan Rail Pass Exchange Offices in Osaka

Kansai International Airport

JR Ticket Office (Kansai-Airport Train Station, JR Ticket Gate)
5:30-23:00, every day of the year

Osaka Station

JR Ticket Office (Central Gate, No. 12 and 13)
6:00-22:00, every day of the year
Nippon Travel Agency TiS Osaka Branch (Travel Service Center Osaka)
8:00-20:00, every day of the year

Shin-Osaka Station

JR East Travel Service Center
8:00-20:00, every day of the year
JR Ticket Office (JR-West East)
6:00-22:00, every day of the year
JR Ticket Office (JR-Central Central)
5:30-23:00, every day of the year
Nippon Travel Agency TiS Shin-Osaka Branch
Mon-Fri: 7:00-20:30
Sat/Sun/Holidays: 7:00-20:00
JR Tokai Tours Shin-Osaka Office (Shinkansen South Ticket Gate)
Mon-Fri: 08:30-20:00

JR East Travel Center — JR East Tourist Information Center in Shin-Osaka Station.

@Osaka-info.jp

Japan Rail Pass Exchange Offices in Kyoto

Kyoto Station

JR Information Counter (1F, International Arrivals Lobby)
8:00-20:00, every day of the year
JR Ticket Office (1F, Central Gate)
6:30-21:00, every day of the year.
JR Ticket Office (1F, JR-Central Hachijo Shinkansen)
8:30-23:00, every day of the year
JR Tokai Tours Kyoto Office (1F, Hachijo Exit)
8:00-20:00, every day of the year

Japan Rail Pass Exchange Office in Chubu

Nagoya Station

Japan Rail Pass Exchange Office
10:00-19:00, every day of the year
JR Ticket Office
6:00-10:00, then 19:00-23:00
JR Tokai Tours Nagoya Office (Central Concourse)
Mon-Fri: 8:00-20:00
Sat/Sun/Holidays: 8:00-19:00
JR Tokai Tours Nagoya Station Hirokoji Entrance Office (Hirokoji Exit)
Mon-Fri: 7:30-20:00
Sat/Sun/Holidays: 8:00-18:00

Hamamatsu Station

JR Ticket Office (Shinkansen Transfer Gate)
8:00-20:30, every day of the week
JR Tokai Tours Hamamatsu Office (Shinkansen Ticket Gate)
10:00-18:00, every day of the week

Shizuoka Station

JR Ticket Office
8:00-20:30, every day of the week
JR Tokai Tours Shizuoka Office
10:00-18:00, every day of the week

Shizuoka St gate — Ticket gate at Shizuoka Station

@Wikimedia

Japan Rail Pass Exchange Office in Hokkaido

New-Chitose Airport Railway Station

JR Hokkaido Visitor Information Desk (B1F, Ticket Gate)
8:30-19:00, every day of the year

Sapporo Station

JR Information Desk (Temporary Location: West Ticket Gate)
8:30-19:00, every day of the year

Hakodate

JR Ticket Counter for Rail Pass
10:00-12:30, then 13:30-18:00, every day of the year

Kushiro

JR Ticket office
10:00-18;00 every day of the year

Sapporo Tourist Information Desk in Sapporo.

@www.sapporo.travel

Japan Rail Pass Exchange Office in Kyushu

Kokura Station

JR Ticket Office
10:30-18:00, every day of the year

Hakata Station

JR-KYUSHU Ticket Office
7:00-21:00, every day of the year

Nagasaki Station

Ticket Office
10:00-17:30, every day of the year

Saga Station

Travel Service Center
Mon-Fri: 10:30-12:00, then 13:00-18:00
Sat: 10:30-18:00
Ticket Office
Sun/Holidays: 10:30-18:00

Oita Station

Ticket Office
10:00-18:00, every day of the year

Kumamoto Station

Ticket Office
11:00-18:00, every day of the year

Miyazaki Station

Ticket Office
10:30-18:00, every day of the year

Kagoshima-Chuo Station

Travel Service Center
Mon-Wed/Fri-Sun/Holidays: 10:00-18:00
Ticket Office
Thu: 10:00-18:00

read more about the price increase // How to Make the Most Out of the Japan Rail Pass

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