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HELP CENTER - COMMON QUESTIONS

You are staying in a house, and you need information before leaving


Can we have several keys to the house to make arrangements more freely?


Do you organise activities during the stay?


In the event of an accident involving equipment in the house, who pays for the repairs?


Can we extend our stay once there?


How do we organise our return transfer?


You have decided to rent a house with Japan Experience, and you want to find out everything before booking


How can I book a holiday rental?


What are the cancellation terms?


Do the homes have Internet access?


What budget do I need for daily outgoings?


Do we have to do the cleaning?


Should we bring our own bedlinen and towels?


Can we prepare meals easily in the house?


Are the houses air-conditioned?


What equipment is provided for very young children?


What is the ideal length of stay in Kyoto?


What do we do it if all the houses are let during the period when we want to go to Japan?


What time do I need to arrive at the house?


You have never tried renting a house in Japan, and you want to know how it works


What are the advantages of holiday rental compared to a hotel?


What are the disadvantages of holiday rental compared to a hotel?


What is the minimum rental period for a house?


Do you offer long term rentals?


How many people can stay in a house?


Is staying in a house suitable for families?


Can we rent a home with very young children?


What does the price displayed include?


Does the rental price include assistance from the Travel Angel?


Are the prices the same all year?


You have reserved a house, and you want to know everything necessary to be prepared for your stay


What can we do in Kyoto besides visiting the tourist sites and monuments?


What are the rules to follow when using the house?


What is the main equipment in the house (dishwasher, microwave...) ?


Can we make phone calls from the house?


Are there are any guides, maps or books in the house?


Is there is a TV or computer in the house?


Can we contact the Travel Angel regularly during the stay?


What are the different means of transport in Kyoto?


Who can we ask other questions to prepare for our arrival in Japan?


You have stayed in one of our houses, and have a question for us


How can do we recommend a holiday rental to friends?


Who can we send suggestions to, to improve the rental offer?


Who can we address a complaint to if the service has not been up to scratch?


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