Japan High Quality Train Tour

Your tour :

• The prices shown on this page may vary according to the Japanese ¥ exchange rate.
• Unfortunately, this tour is not accessible to people with reduced mobility.
• Children and babies are accepted. From 3 to 11 years, a child rate is available. They will be offered a standard adult bed in each accommodation and a standard seat on public transport. A "baby" rate is available for children aged 0 to 2 inclusive. This rate corresponds to the allocation of a cot in most of the accommodation on the chosen tour. However, we cannot guarantee a cot in every accommodation.
• Pets are not accepted.
• This programme may be subject to change due to imperatives such as weather conditions or any other case of force majeure. Please note that, due to the current situation, any information mentioned is subject to change or adaptation.
• You will receive your travel documents as follows:
  • Travel guide by e-mail before departure
  • Paper documents (airport transfer ticket, transport card, Japan Rail Pass voucher) and Pocket WiFi on arrival at the airport by our airport assistant.
• NOTE: In rare cases, mainly during the very high season, some stages may be reversed. You will be informed of this in your mini travel guide. Thank you for your understanding.

Cancellation policy :

• To confirm your reservation for this tour, a non-refundable deposit of 50% of the total price is required. The remaining balance must be paid in full no later than one and a half months prior to the departure date. Please be advised that any payments made after this deadline are also non-refundable.

Your accommodation :

• Some hotels may ask you to pay a tourist tax on arrival. This depends on the town and even the hotel, as some do not include it in the cost of the reservation. It generally amounts to ¥200/night/person (around €1.60) but may be slightly higher in 4-, 5-star hotels. It must be paid in cash at the hotel reception. For traditional Japan Experience accommodation, it is included in the initial price of the tour.
• Double room: Double rooms in Western hotels have 2 single beds as standard (twin rooms), which can usually be placed closer together. As an option, you can select a double room instead of a twin if you want a double bed.
• Single room: People travelling alone and/or wishing to book a single room must pay a supplement at the time of booking. Please note that single room supplements for orders of more than 2 people will be applied in all accommodation except ryokan (3- and 4-star). As this is traditional accommodation, people with the same reservation are grouped together in spacious rooms that can accommodate up to 5 people.
• 3-person room: If there are 3, 5 or more of you and you do not select the single supplement, you will be allocated a triple room.
• In the case of a group order (> 5 people), it is possible, depending on hotel availability, that not all members of the group will be accommodated in the same hotel. The aim is nevertheless to be close to each other.
• Hotel names: The names given on the site are for information only. In the event of unavailability, an establishment of equivalent standing will be scheduled.
• The ryokan have comfortable futons raised either on western beds or in a traditional tatami room. The bathrooms and toilets in 4-star ryokan are private.

Your transport :

• Flights are not included in this tour. Please contact us if you wish to include flights in your order. Economy class flights with stopovers or direct flights, air upgrades to eco-premium or business, departures from the provinces or abroad...We will be able to advise you.
• The departure and end dates shown on this page are for your stay in Japan. You will arrive in Japan via Tokyo (Narita or Haneda airports) and depart from Kansai International Airport. On departure, you will need to leave Europe the day before and land at 6.30pm at the latest to make the most of your tour's airport services (welcome and transfer to Tokyo). You return the same day, given the favourable time difference, with a minimum take-off time of 9am. Please do not hesitate to contact us if you are unsure or need any clarification on the choice of international flights. If the flights have been purchased by you without the involvement of Japan Experience, it is necessary to send us your flight details (flight number, airport, date and time of arrival) by email at least one month before your departure to enable us to organise your welcome and airport transfer as seamlessly as possible
• Airport transfers: Your private transfer from the airport will be non-stop and directly after the actual arrival of your flight. Please note: due to the large number of changes to flight times by airlines, if you are notified of a change to your arrival time less than 72 hours before your departure, and the change exceeds 45 minutes, we cannot guarantee your airport shuttle. In this case, you will have to take a taxi at your own expense, requesting a refund from your airline for an abusive schedule change. The same applies to your return journey: 72 hours before your return flight, we cannot change the shuttle schedule. In the same way, you will have to take a taxi booked with the hotel, at your own expense, with reimbursement from the airline being the only solution. Japan Experience accepts no responsibility in the event of last minute changes to the schedule.
• Included in your tour are a pre-loaded ¥1500 (approx. €12) transport pre-payment card (Suica or Pasmo), a Kansai region unlimited transport pass (3 days), a 7-day Green Japan Rail Pass and a Hakone Free Pass. These cards should cover most of your journeys during your stay. Please note that once the ¥1,500 transport pre-payment card has expired, you will be responsible for all travel costs by recharging your transport pre-payment card (at ticket machines in all stations and underground stations). A metro ticket in Tokyo costs around €2, the price varies according to the length of the journey.
• If a person taking part in the tour is of Japanese nationality and resident in Japan, or is a foreigner but resident in Japan for tax purposes (including students), they will not be able to benefit from the price shown as they are unfortunately not eligible for the JR Pass or the unlimited transport pass for the Kansai region. Please contact us to obtain the price of the tour without these passes. This person will have to buy the train tickets for the tour directly in Japan. If this person is a Japanese national but not a resident of Japan, then he or she may qualify for the Unlimited Transport Pass for the Kansai region under certain conditions (see https://www.japan-experience.com/fr/questions-frequentes).
• Luggage transport: Only one item of luggage per person is permitted, and may not exceed 30kg. If this is not the case, you will have to pay an additional fee.

Your activities:

• The airport welcome is in English. Your airport assistant will be waiting for you at the customs exit with a sign bearing the name of the booking. They will give you your travel documents and take you to your airport transfer. They will not accompany you to cental Tokyo (possible, but optional).
• For activities included in the tour, we will provide you with the schedule and access information at a later date.

Your meals:

• Traditional Japanese dinner and Japanese breakfast (mostly savoury) are included in your Hakone stay. Please let us know any dietary requirements you may have, we will pass them on to the ryokan so that they can take them into account when planning the meals. If the ryokan cannot take any of these dietary requirements into account, we cannot be held responsible and no compensation will be issued.

Additional services:

• A pocket wifi is included in your tour. It allows unlimited high-speed internet access. Your Pocket WiFi will be given to you at the airport of arrival.
• It comes with a small booklet to operate your device (don't panic, it's very simple) and a prepaid envelope to return your device at the end of your stay. Your pocket wifi will work until the last day of your trip in Japan.
• A maximum of 5 devices (phones, tablets, computers...) can be connected to a single pocket wifi .
• One pocket wifi is provided for a tour booking of 1 to 5 people. For a booking of 6 people or more, a second pocket wifi will be added automatically and at no extra cost to your reservation.